Something wrong with your socks?
We accept returns on all items; no quibble and we always aim to make this process as easy and hassle-free as possible.
Return your socks within 14 days of the dispatch date in their original condition, with all original packaging, to:
Roy Lowe and Sons Ltd
Sutton in Ashfield
Include the delivery note we sent with the socks and attach a reason for the return (doesn't fit, ordered the wrong item, my partner/child/friend doesn't appreciate a great gift, not as I thought, etc.) and if you would like a refund or an exchange.
We ask you to take reasonable care of the goods you purchase while they are in your possession. You may inspect and try on the goods as you would try them on in our store but the original packaging should be retained. Goods should not be used, soiled, torn or damaged.
Once the return has been received, we will get in touch with you by email.
We do not accept liability for goods which are damaged or lost during return shipment to us.
If in doubt, get in touch with us!